Mr. O Casino Privacy Policy

This Privacy Policy explains how Mr O Casino collects, uses, stores, and shares personal information of players using our website, PWA, products, and services available to users in Australia.

Scope and Role

We process personal information to operate the platform, provide gaming and payments, meet legal obligations (including KYC/AML and age verification), ensure security, and maintain service quality. Where required, we will seek your consent (for example, for marketing communications and non-essential cookies).

Information We Collect

We collect information you provide during registration, account verification, promotions, and support interactions (e.g., name, contact details, date of birth, residential address, and verification materials). We also process transaction data related to deposits and withdrawals (method, amounts, timestamps) via accredited payment partners; we do not store full card numbers or crypto private keys. Device and usage data such as IP address, device type, operating system, browser settings, approximate location (derived from IP), session identifiers, and PWA telemetry are used to maintain performance, prevent fraud, and improve the service. Communications through live chat and email, as well as responsible-gambling settings (limits, time-outs, self-exclusion), are recorded to fulfil support and compliance requirements. Cookies and similar technologies support essential functions; analytics and marketing cookies operate only with consent.

Purposes and Legal Bases

We use personal information to create and manage accounts, deliver games and related services, process payments, provide support, and operate responsible-gambling tools (contract necessity). We verify identity and prevent fraud, secure the platform, and improve performance (legitimate interests). We keep records and report to competent authorities as required (legal obligations). Where applicable, we rely on consent for marketing and certain analytics.

Sharing and Transfers

We share limited data with service providers that support payments, KYC/AML verification, game delivery, analytics, communications, security, and hosting, strictly for the purposes outlined above and subject to contractual safeguards. If data is transferred outside your region, we implement appropriate protection measures (e.g., approved contractual clauses). We do not sell personal data. Disclosures to regulators or law enforcement occur where mandated.

Cookies and Controls

Essential cookies ensure the site functions, keep sessions active, and store basic preferences. Non-essential cookies (analytics/marketing) operate only with your consent and can be adjusted at any time via the on-site preferences tool or your browser settings. Disabling essential cookies may affect core functionality.

Retention

We retain account, verification, and transaction records for as long as necessary to provide services and for periods required by KYC/AML, tax, and other applicable laws. Support records and telemetry are kept only as long as needed for operations, audits, and dispute resolution. When retention periods end, information is deleted or irreversibly anonymised.

Security

We apply encryption in transit (SSL/TLS), strict access controls, network segmentation, logging and monitoring, and regular testing to protect personal information. No system is absolute, but we maintain commercially reasonable technical and organisational measures.

Your Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate data, deletion where appropriate, restriction or objection to certain processing, and data portability for information you provided. You may withdraw consent for marketing at any time via account settings or the unsubscribe link. We may request proof of identity before fulfilling a request to protect your account.

Children and Eligibility

Mr O Casino is available only to individuals aged 18+. We do not knowingly collect data from minors. Reports of underage use will result in account action and data removal where required.

Changes to this Policy

We may update this Policy to reflect legal, technical, or operational changes. Material updates will be communicated via the website or email. Please review the Policy periodically.

Contact

For privacy questions or requests, contact our support team via live chat or email. You may also lodge a complaint with your local data protection authority, where applicable.